Announcements
You Could WIN A Year Of Wireless Service – Learn More!

New Member

 • 

2 Messages

Thu, Jan 2, 2020 11:17 PM

is anyone else having issues with the DirecTV website? the payment page is malfunctioning for me on several different browsers and computers

I have been trying to pay my DirecTV bill online but the payment page gives HTML errors. Is anyone else seeing this?

Responses

Brand User
ATTCares

Administrator

 • 

107.8K Messages

3 weeks ago

Hello @darell1hall,

We understand that you're having trouble paying your direcTV bill online. Don't worry, we can see whats going on here.

Does this happen when you use a different device as well and also what device are you using?

Have you tried other ways to pay your bill?


Please let us know so we can better assist you.


Charles, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

 • 

2 Messages

In my initial email I stated that I got the same errors on different browsers and devices.

That led me to believe the problem was not on my side but on the website. I have not yet tried this again. I will try again later on and see if I get a different result. Paying online was never an issue before and the site didn't fail on the payment page before.

Brand User
ATTCares

Administrator

 • 

107.8K Messages

Hello @darrell1hall,

That's understood, please try rebooting your gateway before you attempt to pay your bill online and see if the same error shows. Please let us know what happens.

Charles, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

 • 

1 Message

2 weeks ago

I get this every month. It doesn't happen when I access the page on my phone but I don't want to pay that way. I have resorted to sending in a check with the copy of my bill. It is very annoying. I don't know if ATT has another link to use and has not shared it with us.