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arrcher134's profile

Contributor

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1 Message

Wed, Feb 28, 2018 3:46 PM

I cannot login to my DirecTV account online

I have been trying to login to my DirecTV account online, and went to chat with one of your reps, the person seemed to be from another world. Asking stupid questions, and telling me how to log in, when I have done it many, many times. Do you guys have the people from other countries working there also, because this person seemed to be trying to make my chat longer than it should, and asked a lot of questions about my account, which I hope they did not try to steal my identity? 

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Accepted Solution

Official Solution

Community Support

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2.5K Messages

3 y ago

HI @lwtolbert,

 

We are aware of this and moving your post to one with an explanation and workaround for some items. 

 

ChrisZ, AT&T Community Specialist 

Contributor

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2 Messages

3 y ago

Att account not available for online access RBE036

Community Support

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2.5K Messages

3 y ago

Hi @arrcher134,

 

directv.com will be back shortly! We're making important updates. In the meantime, here are a few things you can do:

 

Stream DIRECTV via the DIRECTV App

 

Pay your bill via text

  1. Text PAY or BAL to 21880
  2. Reply 1 to check your account balance and due date
  3. Reply 1 to pay bill with credit card on file
  4. You’re done! If you want to continue receiving important account related messages via text, just text Y to sign up.

TV Service Trouble 

If you have service issues, our Quick Fix article may help. You can also check out our DIRECTV Troubleshooting Hub.

 

ChrisZ, AT&T Community Specialist 

 

 

Contributor

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1 Message

2 y ago

I've talked with a rep via Directv for help to no avail.  Each month I circle the drain to pay my bill.  C'mon - make it easier for us!  Sorry to continue complaining but we only get one check a month and it's on the first of each month.  We'd like to pay all of our bills then so we can asset how much we'll have to live on!!!  Hope you hear me and thanks! 

Contributor

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1 Message

2 y ago

It has been my experience that when Directv does not want you to find things they deliberately give you a run-a-round and make you crazy trying to find what you're looking for. It is deliberate!

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