How to file a complaint with DirecTV????
Gentlemen: I want to file a formal complaint regarding the abusive behavior of a call center employee for Direct TV.
I am moving to another state and I cancelled my CenturyLink broadband on May 11, 2017 giving two weeks’ notice. I was then transferred at about 10:00 am MDT by them to a Direct TV call center to cancel that service.
The Direct TV employee ignored my request to cancel service and kept me on the line for about 20 minutes while he insisted, against my protests, to give me “deal” after “deal”. I just wanted to cancel. He threatened me with a $200 penalty fee plus two $20 dollar penalties for cancelling. I told him that I had read the contract and the two $20 fees were appropriate but the $200 fee was not. He insisted that I was going to have to pay at least $240 to cancel.
Fed up, I asked to be transferred to his supervisor. He would not. He started to cover his tracks by stating things for the recording which were NOT truthful. He was threatening ($240), covering his behavior with false statements and, in the end, would not transfer me to a supervisor. He placed me on hold, came back to me once to see if I was still there, then cut me off my transferring me to the incoming message box which announced that “all representatives are busy”. He will tell you that was an accident, or I hung up or some other business that was not his fault.
I called back to Direct TV about 10:30 MDT and was connected to a supervisor who put in a cancellation order for me. I asked him to follow up on my oral complaint. He said he would but that the rep may have been at another call center so he would have to forward it.
Please listen to the last 5 minutes of the recording of my May 11, 2017, 10:00 am (approximately) telephone conversation with this rogue representative. Never in my life have I been so abused like this on the telephone as a customer.
DTV Acct: ***
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