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New Member

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1 Message

Fri, Feb 14, 2020 3:50 PM

How do i return my ever box?

I had to get a new driver box, and was told i would have a return label in my email but never got one? Then i got an email telling me to recycle it but its on the list that say’s it has to be returned to Directv. How do i get a label to return it.

Responses

Juniper

ACE - Expert

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18.8K Messages

2 months ago

By "driver box" I assume you mean a receiver or client. What is the model number?

If it is still a returnable mode, you take it to a FedEx or UPS Store that participates in the free return program. Make sure to get receipt showing they took possession.

If over 10 miles away from a participating shipper, then they use the old process of sending you a prepaid return kit by FedEx to your physical service address to be returned by USPS.

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mobilemax

Employee

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796 Messages

2 months ago

Hello,

In most cases you can go to the local FedEx store and they have prearranged boxes to assist in packaging and return shipping these for you (get a confirmation receipt from FedEx at that time). Here’s th details to help: https://www.att.com/support/article/directv/KM1269070/

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