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Tutor

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3 Messages

Tue, Sep 4, 2018 4:25 PM

How do I reach the AT&T Fraud Department? Or how do I have the fraud dept contact me?

I am getting fraud calls from Directv.  The scammers have hacked into the Directv phone number and are making calls that appear they are coming from Directv but (the voice on the line sounds like the call is coming from overseas).  I don't believe Directv even knows they have been hacked - but I have gotten four calls from them in the past month.  I have the main Directv number stored in my phone and the calls are coming from the Directv corporate phone number...but they are not Directv employees.

 

The scammers ask me questions that I do not answer.  I turn the question back to them.  They know our name, phone number, and account details that we have not disclosed to them.

 

The scammers even know the exact  date that our Directv promotion expires.

 

Today they texted me a 50% Directv discount via text with the code  EBAY. 

 

I really need to talk to the fraud dept.

Responses

Accepted Solution

Official Solution

tgreaves

Former Employee

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1.7K Messages

2 years ago

@debsteph Report an unauthorized AT&T account

For wireless accounts, call our Global Fraud Management team at 877.844.5584. For home phone, Internet, and U-verse TV accounts, call 866.718.2011.

 

You can also visit http://www.att.com/fraud 

If this reply helped you please use Accept solution to mark it as an Accepted Solution.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020

New Member

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2 Messages

I received an email with as video, informing me of changes to my bill and account. The problem is I do not have a directv account. I spent 2 1/2 hours over 2 days on the phone trying to fix this. I contacted customer service and the fraud department. I spoke with 5 different people. All were useless. How do I get this fixed without hiring a (Edited per community guidelines).

(edited)

nabukl

ACE - Professor

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3.7K Messages

It's a scam, no one at DirecTV/AT&Tcan fix a scam

______________________________________________________
Former directv csr and tech support rep.
Proud Grandma of 3
Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Juniper

ACE - Expert

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23.3K Messages

@dkacynski1776

Scams like that try to get you to click on the link in the email or call a false number so you are conned into giving up your details. They hope you think you are doing the right thing to dispute, when in fact you give them the needed info to cause such issues.

DirecTV cannot fix a scam. They are not law enforcement that can investigate and track down cyber criminals.

If an actual DirecTV account was opened that you did not request, then that they can resolve. www.directv.com/notmyaccount would be for filing the dispute with their fraud/identity theft team. But that is only if an account exists. It cannot do anything where someone not of DirecTV lied to you claiming an account exists when one does not.

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shannon02

ACE - Expert

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21K Messages

2 years ago

Anyone can spoof caller id and with all of the hacks your account info is available to anyone who wants to buy it.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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1 Message

7 months ago

Someone has canceled my phone number and switched it another phone. What number do I call to get it resolved? Or is there a chat room? Something please

shannon02

ACE - Expert

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21K Messages

7 months ago

This is the DTV sat furum, try posting in the AT&T phone forum.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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1 Message

7 months ago

att is a running a fraud operation
how they can help people with fraud
Juniper

ACE - Expert

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23.3K Messages

@rocky1955

AT&T/DirecTV are not running a fraud operation. They certainly are not perfect, and all their agents are humans so individual honest mistakes or on purpose errors can occur just like any other company.

If you have an issue and would like guidance from other customers, create your own thread. Otherwise if you need official support than call DirecTV or AT&T accordingly. Just keep it civil and not throw around false and/or exaggerated accusations.

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I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
www.directv.com or www.att.com
Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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1 Message

2 months ago

I received a voice message yesterday 8/13/20 from AT&T promotions {EDITED]. I called back and spoke with Dennis [EDITED]who offered me a 50% discount off my bill. My bill would be reduced to $98.00 per month for two years, plus I would get Cinemax and Show Time free of charge. In order to get the deal, I would need to prepay for 4 months with an E-Bay gift card. I purchased the gift cards totaling $392.00 and called Dennis Dixon and give him the gift card info for processing. He immediately turned on Cinemax and Show Time.

Today 8/14/19 I received a text message from [EDITED], stating that the gift cards were suspended and did not process. I will need to call the AT&T Billing Department. I called the number and was told that I need to speak with the Billing Manager, David {EDITED]. I was put on hold for a very long time. I hung up and called back and spoke with Mike who said that I would get a refund for my E-Bay gift card payment, but I would need to send them another payment of $392.00 before they can process the refund. Well, I told him where to go, and he said for me to call back in the morning to speak with David. Wow! I've been scammed. How do these people get my information from AT&T in the first place?

I am retired and on a little fixed income, but out $392.00!!! Mad and scammed in Missouri City, TX.

(edited)

ACE - Expert

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15.7K Messages

2 months ago

@EDaniel1946   This scam has been going on for awhile.  Unfortunately, you took the bait.

 

Old sayings get to be old sayings for a reason:  If it sounds to good to be true, it probably is.

I've reached that age where my brain went from "You probably shouldn't say that"

...to...

"What the heck, let's see what happens."

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
shannon02

ACE - Expert

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21K Messages

2 months ago

They bought a list of names from the dark web or from another scammer then they called DTV while talking to you and add the channels at full price so you better call DTV to cancel after the month is over to avoid the $10 early cancellation fee

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Juniper

ACE - Expert

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23.3K Messages

2 months ago

@EDaniel1946 

 

Unfortunately crooks can obtain this information in a variety of ways. Over time a little info here and a little info there can be collected and sold to other crooks (commonly thru the "dark web" these days). Add social engineering (the con man) to get any final info and the scam is successful.

 

DirecTV, and most companies, will never have you pay months ahead to get a discount. And if payment is required to be from a gift card, not a legitimate trackable payment method (credit card, bank account, etc.), then that is a huge red flag suggesting a scam.

 

Once they have your info, they contact the provider pretending to be you to add service making it seem legit. Sorry you went through this. Don't accept offers that call you.

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I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
www.directv.com or www.att.com
Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Brand User
ATTHelp

Community Support

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136.2K Messages

2 months ago

Hi @EDaniel1946, we are here to help.

 

 

It is unfortunate that in today would we still deal with scammers.

 

On our support article you will learn how to protect yourself from caller ID spoofing and other kinds of phone fraud.

 

 

We hope this will help in the future.

 

 

Lafayette, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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3 Messages

2 months ago

This just happened to me on Monday Sept. 1, 2020.  I lost $1030.  I take full responsibility.  Red flags were there but I overlooked them. I didn't pay attention to the call back number.  When I dialed the number, it went right to what sounded exactly like the Direct TV switchboard we are all use to hearing.  My contract just came up for renewal so all I was focused on was getting the best deal. When I was transferred to the "Promotional" department, they offered me 50% off. I immediately got tunnel vision and didn't pay attention to some of the red flags I should have.  These guys were good. They were professional scam artists with a very intricate system in place. They were articulate and on the ball. I honestly believe they had some of my personal Direct TV information based on the conversations I was having.   

 

 

Basically, the offer was for 50% off the current package. I was able to add the NFL Package at half price for 2020 and they bumped my package up to "Premier".  I went from paying $109 per month to $74.99 for 12 months and then it would drop down to $59.99 for the remaining 12 months after the NFL package payments were complete.   Sounded like a great deal.  They told me there was only one catch.  I had to pay for 6 month in-advance.  Big deal I figured. The money was going to be spent on direct TV one way or the other and for this deal I may as well spend it now and not worry about a payment for 6 months.  And, because this was part of e-bay's marketing and they were the sponsors of this promotion, I had to pay with e-bay gift cards.  Yes, I know.  I should have smelt the scam right then and there.   My bad!!!  It gets worse though and of course embarrassing.   But I want to get my story out there in hopes others don't fall for this scam.  So, I went to Walgreens and purchased $450.00 in gift cards. I came back and called the direct TV number I had.  Of course, I went through their automated system again to the billing department.  This time I got a different agent.  I gave her my authorization code and she pulled up my account.  She asked me for my 4-digit pin number like Direct TV always does and proceeded to give her the card number. We talked a little about the promotion and I told her I was happy about the deal and it came at a perfect time since my contract was set to renew.   This is where it gets worse....  She then says, I should have taken advantage of the free phone promo. I said, what free phone promo.  She said didn't the last agent tell you about it. Of course not, I said. She apologized and asked if I wanted to file a complaint against the guy because apparently, he wrote in the notes it was offered but I chose not to accept. Anyways, I said no, but wanted to hear about the promo. She basically said there were three different phones they were offering for free. One was an Apple i-Phone and the other two were Samsung's. She said in order to get the free phone I just had to prepay for 14 months.  One of the phones was a Galaxy Ultra 20 note.  I quickly looked at the reviews and saw it was a great phone that was selling for over $1,000 retail These phones were unlocked and could be used with any carrier.    I thought about it for a second knowing my wife was in need of a new phone and said to myself, I should do it, my wife is going to Love me... So, I agreed and ran back to Walgreens to get an additional $580.00 in prepaid e-bay gift cards.  Came back and called "direct tv" and gave them the card info.  They walked me through my complete order even asking me if mornings or evenings are better for the FedEx delivery of my new phone... They told me I should see the new premium channels in the next 15 minutes or so and I thanked them for the promotion. they gave me my payment confirmation number and away we went.

 

(Part 1 of 3)

 

 

New Member

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3 Messages

2 months ago

That afternoon I called my wife at home to ask her if we had any new channels. I had her check HBO and Cinemax. She said No. So, while she was on the phone I called "direct tv" at the number I had earlier.  Went through their automated system and talked with a different agent who pulled up my account using my phone number. They asked me for my pin number and then asked how they could help. I told them my premium channels I just ordered through the promo earlier still hadn't been activated. They said, yep, I see the order here and asked me to hold. After a few minutes he came back and said OK, turn it to HBO now, I told my wife, who was on the other phone to change it to HBO. She did and Bam! HBO was active. She checked Cinemax and sure enough, the premium channels were there.  We all hung up and I went about finishing my day at work.

 

Later that evening I couldn't keep the surprise from my wife and told her what a great deal I got on Direct TV. I told her about having to pay the 14 months in advance which I had to pull from our savings. She wasn't too happy about but after I explained the new cell phone, she would be getting in two days she was all for it.  We justified it in our heads and got on Amazon to buy a new case for the phone she would be getting.  I went to bed that evening pretty happy about the day and the deal I got. My wife was getting a new cell phone and I was getting the NFL ticket. I lowered our bill and all.  We needed a break because lately we have had some tough times.  So, I told her, finally we got a break....

 

Tuesday morning, after sleeping on it, I began to question the entire transaction.  I started thinking about some of the "red flags".  Then I reassured myself because they added the premium channels while I was on the phone with them. Of course, this was legit, right.  It had to be.  Got to work that morning and decided to do a little research...   They used all the information I previously provided them to call the "real" Direct TV pretending to be me and added the channels while I was on hold.  That's slick!! It at this time I felt instantly sick to my stomach. I realized I just got scammed for $1030. I felt so stupid and mad at myself. I'm still sick thinking about this.

(Part 2 of 3)

New Member

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3 Messages

2 months ago

I called up direct TV and explained what happened. We changed the phone number on my account and my 4-digit pin number.  They reported it to their Fraud department, and they will investigate it.  I should hear back from them in about 3 weeks they said.  Not a whole lot to investigate. I was scammed but we will see. I will post what they tell me when I hear back from them.  In the meantime, my direct TV bill is due, and I am right back to where I was Monday morning when I woke up with the exception of the money I just lost.  I spoke to Direct TV last night to see if there was anything they could do to help off-set the lost money.  The guy I spoke to was empathetic and wanted to help the best he could but there really wasn't any promotions he could give me to lower my bill.  I asked if I could I at least get a free season of the NFL ticket so I could try to justify in my head I paid $1030 for the 2020 season.  He wanted to but couldn't give that to me. He was able to get me a $100.00 AT&T visa card. I guess I can use that to get my wife's boot out of my rear after this mess.

 

This morning (Wednesday) I got a text message from "direct tv" stating that the $1030 payment I made with the e-bay card was declined and that I need to contact them at the number they listed.  I laughed to myself and thought this should be humorous.  Of course, I called them and again got the famous AT&T Direct TV switchboard. I pressed 1 for billing and was directed to a friendly agent. I acted like a concerned customer who didn't understand how a pre-paid card could be declined. He basically gave me some lame excuse about how about 50 customers who took advantage of the promo's in the past week had similar problems. He assured me this was a documented issue that has since been fixed and that e-bay was doing everything and more to make us whole. He said e-bay was going to refund me the entire $1030 plus an additional $170 for a total of $1200 for the inconvenience. They were also going to extend the promo for an additional 3 months so basically, I wouldn't have a bill for 17 months. They were also sending me a $100 AT&T visa card.  They assured me the phone would be delivered via FedEx tomorrow night and that all I had to do was go back and purchase $1000 in e-bay gift cards and make the payment again.  They were even going to knock off the additional $30 bucks. What A deal I said to him.  He said Yes it was and that e-bay was extremely sorry.  He guaranteed me tomorrow I would have a check from e-bay for the $1200, the visa card and my new phone. I said great, I will run over to Walgreens and get the new cards and call you back.   Right!!! 

 

So that is basically where i am right now. I called the FTC and reported the scam yesterday. Talked with Direct TV last night and updated my PIN and added a new phone number on my account.   Not sure what else I can do at this point.  

 

I'm a little disappointed in Direct TV. I know this is all my fault and I should not have been so dumb to pay with gift cards. I get it. Hard lesson learned but I still wonder how these scammers got my info and called on the 1st day of the month when my contract was up for renewal. Coincidence, not a 100% convinced of that.  Could all of our account information be sold by someone inside the company. Why not?  Could our data have been breached and now one has ever been told?  Could have.  I just don't know so I can't accuse. All I know is it was one heck of a coincidence and I paid a pretty penny for it.  So why else am I disappointed in Direct TV?  Well, I have been a loyal customer for over 12 years, and you think they could have at least given me the NFL Sunday ticket for free to make me feel somewhat better.  They could have done some type of customer outreach notifying their customers this scam is running rampant in the United States so maybe just maybe when they would have called me, I would have been aware.  You can't tell me I am the first one scammed by these criminals.  That's all.  I am aware there is information on the website about scams but Come on man' who looks on the website for the latest and greatest scams of the year. Send us all some type of communication.  The minute your bill is past due, you are communicated with.  

 

So that's my scam in a nutshell. I hope no one else is as stupid as I was to fall for this, but I am afraid there are a whole lot more out there.  If I could give any advice, I would say never ever use a prepaid card to pay for a service like this. Chances are you will be scammed.

 

~Sick to my stomach

 

(Part 3 of 3)

shannon02

ACE - Expert

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21K Messages

2 months ago

First off you don't renew a DTV contract when it is over you are month to month.

 

As stated before they buy that info from hackers or other scammers and once you fall for it they mark you as an easy mark and sell that info to whoever wants to buy it so you will get more scam calls.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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1 Message

a month ago

i had the same thing happen to me but the difference is that my new channels were on my television before any information as to pass code was given  this is an inside scam and the company will not act on it because they are somehow involved  i have tried four different times to speak to fraud dept  and keep getting hung up on   

 

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