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How do I file a complaint against at&t and Directv services? I think they are scamming customers
I decided to choose Directv and at&t services for cable, Internet and phone. March 4th is when they came to install satellite services.March 7th is when I paid a $100 for them to give me an installation date for Internet and phone services. They gave me March 27,2018 as installation date. (During this time I called to expedite my services but they couldn't give an earlier date) March 27 came and no one appeared to install services. I called throughout the day asking if there was an issue. They said the order are behind and they would get to me before the day is over. By nightfall no one appeared and I spoke to someone who said someone will come the next day March 28, 2018. Next day around 11:15 someone appears but they aren't hear to install Internet and phone services, but about satellite. While he was here I called and let them know the guy said he doesn't install Internet and phone services. They talked around for about 30 minutes and finally told me someone will be here between 1-3. After a couple of hours I checked status under my account and saw that the services says it was closed. I called and explained everything about 5 times until someone said I'd have to open another account and start services over and the next available date for install was April 11, 2018. They would give a better times so I told them I don't want any of the services and a refund. They then told me for me to disconnect Directv I would have to pay for early disconnect fee. Why do I have to do this if they breached their contract and never provided the services when promised?