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Contributor

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1 Message

Mon, Feb 26, 2018 5:32 PM

How do I escalate or speak to a supervisor at Direct TV?

Due to financial issues, I cancelled my Direct TV in January of 2018; I was advised by the customer service rep that I would have to pay $200.00 to cancel services. I did agree to this.  The rep tried to talk me into keeping the service, or taking a basic package. I turned down both, and insisted on having my service terminated. I was advised that it would be terminated immediately, and that I would receive a bill. My services have NOT been terminated and I continue to be billed nearly $100.00 a month. Calls to customer service accomplish nothing; I have asked to be transferred to a rep in the States, thinking perhaps there is a language barrier. The reps refuse. I have several times requested a supervisor. The reps refuse. I am now getting past due bills for services I cancelled nearly two months ago! I want my service cancelled as off the date of my original phone call, and do not want my credit affected. How can I accomplish this? I am very, very frustrated. 

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ATTHelp

Community Support

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133K Messages

a month ago

We would be happy to help you with  your out-of-home streaming options @Casquilt15!

 

When it comes to streaming from a mobile device, it will depend on where you are located on what you will have access to.

 

When you are in your home and connected to the same network with your mobile device and AT&T Directv receiver, you will get access to more channels from your package on your mobile device than you would if you left your home.

 

If you are not at home or do not have internet connected to your receiver, you will have a limited of channels to access on your mobile device. Which are considered our Out-of-Home streaming channels. Here is a list of the channels you can access while out or home.

 

According to the channel lineup for the out-of-home streaming, the Yes Channel is not on that is available to stream out of home through our app.

 

Some channels may not be available through our app entirely. This would be due to us not having permission from the network to have access to streaming. Instead, try downloading the app for the network you are trying to watch. Some networks allow you to log in with their app using your TV provider.

 

Please let us know if this helps resolve the issue!

 

Jessika, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Juniper

ACE - Expert

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22.8K Messages

a month ago

@Casquilt15 

 

Check www.directv.com/rsn to see if you are in the YES channel's market. If you are not, the Sports Pack will not give you the games as it doesn't override blackout rules.

 

If you are in Choice and above, you get your in-market RSNs (a few require a higher package, but that shows on the lookup page). If you are below Choice the Sports Pack can get your in-market RSNs for cheaper than raising package to Choice.

 

So if YES is out-of-market, then you would need MLB Extra Innings instead, though that will only get you in-season games.

 

Even if YES is in-market, they may have restriction of streaming out-of-area so that there is no chance of people out of market watching it that way.

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New Member

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2 Messages

20 days ago

I cancelled my Direct TV account the end of July 2020 because I was moving on August 1st. I was told I needed to return my equipment and I would receive and email telling me how to do this. Never received any information and after a couple of calls lasting a total of an hour was told to drop my equipment off at a Fed Ex office which I did. Then I got a $95.26 bill for service after it was cancelled. After a couple more calls with extremely long waits and difficulty understanding the foreign accents was told that I had a credit of $64.83 for turning in my equipment. So I paid $30.43 on 8/25/20 which should have indicated my account was paid in full after applying the $64.83 credit. However I received a bill saying I owed $95.26 with no credit indicated. After spending ONE AND A HALF HOURS waiting for a Customer Service Supervisor yesterday 8/31 I was told that I still owed $64.83 balance and they were not able to just simply apply the credit to my account showing that it was now paid in full. Instead they said they could only send me a check for that amount (to my old address where I no longer live) and then I'd have to send that amount back to Direct TV in order to show that it is paid in full. In the meantime I was charged a late fee and threatened that it would go to a collection agency affecting my credit. This is totally unacceptable and unbelievable that they can't just apply the credit to my account and show that it's paid in full. Direct TV has by far the absolute WORST CUSTOMER SERVICE OF ANY COMPANY I HAVE EVER HAD TO DEAL WITH

New Member

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1 Message

11 days ago

Hopefully people will read this message board before investing in DirectTV.... Service is horrible. It shouldn't take 4 weeks to have the correct technician activate a room with a new box. After hours and hours and hours on hold, being transferred to 8 to 10 different customer services reps.... Week 4 still no DirectTV in the room.......... 

Very Disappointed!!!!!!

New Member

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1 Message

8 days ago

I called on 4/17 and cancelled our service.  I was told it could not be turned off until 5/12/20 because of COVID but I would not be charged any further for service.  On 5/12/20 the system did shut off even though I was no longer using it.  I asked about the return of equipment -- they did not want it but would send me an envelope in the mail for the access cards. I never received it.  On 6/10 I called them again after receiving an email stating my bill was past due.  If anything I was due a refund from the cancellation date.  I called after 40 minutes on the phone with the rep talking to people "in the back room" (sounds shady to me!) I was told to wait until I receive the final bill.  They obviously could not figure out what was going on.  Today I got a text message from a collection agency trying to collect a past due amount!  Oh (Edited per community guidelines) no!  I've got names and dates.  They are in for a fight.  I am now searching for names and addresses of execs who will be sent certified letters with dates and names.  No way am I paying them for their poor customer service!  And by the way -- I cancelled a went to Hulu TV/  $55 a month and we get everything we wanted with good reception even during thunder storms!  Direct TV has priced themselves out of the market.  And they are picking a fight with the wrong lady.

(edited)

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