How do I escalate or speak to a supervisor at Direct TV?
Due to financial issues, I cancelled my Direct TV in January of 2018; I was advised by the customer service rep that I would have to pay $200.00 to cancel services. I did agree to this. The rep tried to talk me into keeping the service, or taking a basic package. I turned down both, and insisted on having my service terminated. I was advised that it would be terminated immediately, and that I would receive a bill. My services have NOT been terminated and I continue to be billed nearly $100.00 a month. Calls to customer service accomplish nothing; I have asked to be transferred to a rep in the States, thinking perhaps there is a language barrier. The reps refuse. I have several times requested a supervisor. The reps refuse. I am now getting past due bills for services I cancelled nearly two months ago! I want my service cancelled as off the date of my original phone call, and do not want my credit affected. How can I accomplish this? I am very, very frustrated.