How can I verify what equipment was not returned?
I cancelled my Directv and returned my equipment 5 days later to the Fed Ex office as instructed. I have the receipt from Fed Ex dated Aug. 17. The receipt lists the quantity and serial numbers of the boxes that I returned. Everything else was lumped together as "accessories." I returned a remote, wall plug, and HDMI cable for each box and the internet box for the main Genie DVR, but the accessories were not itemized on my receipt. The receipt has an RMA number but not a tracking number.
I received an email last week that I was overdue in returning my equipment and would be charged late fees until it was received. I tried customer service but the woman was unable to tell me whether they had received the equipment that I left with Fed Ex or what item(s) were missing. I've looked around my house as advised but the only item I found that might belong to Directv is a co-ax cable.
I have no issue returning the cable, but I would like to verify whether that is the only missing item before I ship it. Is there any way to verify what items were not returned?