HORRIBLE CUSTOMER SERVICE
I will be cutting the cord to DirecTV. After many, many years of putting up with bad customer service and increasing rates, I am beyond irritated and frustrated. My bill DOUBLED this month, after losing $65 in promotions. After calling customer service, and then elevating it to customer loyalty, they could offer NOTHING. Except to reduce my channel selection for a lousy $20. They would rather lose a customer, a very long-term, loyal customer, than offer a promotion to keep me. I don't understand their business model, but apparently they know what's best. HA. I'm done. Since I already subscribe to Netflix and Amazon Prime, Hulu here I come.