Announcements
Ace Back to School with AT&T's A+ deals!
C

New Member

 • 

2 Messages

Wed, Feb 26, 2020 4:08 PM

HORRIBLE CUSTOMER SERVICE

I will be cutting the cord to DirecTV. After many, many years of putting up with bad customer service and increasing rates, I am beyond irritated and frustrated. My bill DOUBLED this month, after losing $65 in promotions. After calling customer service, and then elevating it to customer loyalty, they could offer NOTHING. Except to reduce my channel selection for a lousy $20. They would rather lose a customer, a very long-term, loyal customer, than offer a promotion to keep me. I don't understand their business model, but apparently they know what's best. HA. I'm done. Since I already subscribe to Netflix and Amazon Prime, Hulu here I come.

Responses

Constructive

Employee

 • 

21.3K Messages

1 y ago

promotions run out. It shOuld be no surprise to you.

mdram4x4

ACE - Master

 • 

9K Messages

1 y ago

promtions are not sustainable

if you dont want to pay the full price, then you need to find a service that fits what you want to pay

New Member

 • 

5 Messages

9 m ago

You have the worst customer service I have ever experienced.  I began in May trying to get a replacement phone because the phone you sold me kept dropping calls, functions on the phone were not working, back lights never functioned and to many more idiotic problems to list.  Assurion the insurance provider sent me a refurbished phone, it also did not function, we called them again, they sent another phone, this one also didn't work properly, here we are on phone THREE that didn't work.  June I began trying to get a replacement device.  I filed a claim, it was accepted, no phone arrived, I called, they said claim not complete, they filed another claim.  NO phone came, I called again, filed another claim, NO PHONE CAME.  I called a total of NINE times  and never got a phone.  Finally yesterday after 4 hours on the phone they told me it was AT&T issue and transferred me, AT&T says its an Apple issue, sent me there, Apple says, they can't do anything. TODAY WE SWITCH TO VERIZON AND SAMSUNG

Juniper

ACE - Expert

 • 

27.9K Messages

9 m ago

@hannahmontanarentals 

First of all this is the DirecTV section of the forum which has nothing to do with your phone. Furthermore this is a public forum, not customer support.

To discuss with official support, or even to cancel, you call them.

Get started

Ask a question
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.