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New Member

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2 Messages

Wed, Feb 26, 2020 4:08 PM

HORRIBLE CUSTOMER SERVICE

I will be cutting the cord to DirecTV. After many, many years of putting up with bad customer service and increasing rates, I am beyond irritated and frustrated. My bill DOUBLED this month, after losing $65 in promotions. After calling customer service, and then elevating it to customer loyalty, they could offer NOTHING. Except to reduce my channel selection for a lousy $20. They would rather lose a customer, a very long-term, loyal customer, than offer a promotion to keep me. I don't understand their business model, but apparently they know what's best. HA. I'm done. Since I already subscribe to Netflix and Amazon Prime, Hulu here I come.

Responses

Constructive

Employee

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16K Messages

9 months ago

promotions run out. It shOuld be no surprise to you.

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While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
mdram4x4

ACE - Master

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9K Messages

9 months ago

promtions are not sustainable

if you dont want to pay the full price, then you need to find a service that fits what you want to pay


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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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2 Messages

Yes, that is obviously what I'm doing. Promotions have been sustainable for 20 years, as long as I've been a customer, so I'm not sure what has changed.

mdram4x4

ACE - Master

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9K Messages

the ceo stated they want to do away wtih people that always want them. theres no profit in it


----------------------------------------------------------------------------------------------------------------------
Anything below the is a signature :
Note: This is a customer to customer forum, I am just a customer. Employees are identified as such.
Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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5 Messages

a month ago

You have the worst customer service I have ever experienced.  I began in May trying to get a replacement phone because the phone you sold me kept dropping calls, functions on the phone were not working, back lights never functioned and to many more idiotic problems to list.  Assurion the insurance provider sent me a refurbished phone, it also did not function, we called them again, they sent another phone, this one also didn't work properly, here we are on phone THREE that didn't work.  June I began trying to get a replacement device.  I filed a claim, it was accepted, no phone arrived, I called, they said claim not complete, they filed another claim.  NO phone came, I called again, filed another claim, NO PHONE CAME.  I called a total of NINE times  and never got a phone.  Finally yesterday after 4 hours on the phone they told me it was AT&T issue and transferred me, AT&T says its an Apple issue, sent me there, Apple says, they can't do anything. TODAY WE SWITCH TO VERIZON AND SAMSUNG

Juniper

ACE - Expert

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24K Messages

a month ago

@hannahmontanarentals 

First of all this is the DirecTV section of the forum which has nothing to do with your phone. Furthermore this is a public forum, not customer support.

To discuss with official support, or even to cancel, you call them.

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I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
www.directv.com or www.att.com
Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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