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HD-DVR Non-Return Charge
What should I do if Directv is charging me for an HD-DVR that I sent back? I was not provided any information on how or where to return the equipment so I followed the instructions from the Att/Directv website on how to return it. After two hours on the phone with their customer service they tell me that even though the FedEx tracking shows the receiver was delivered back, I did not send it back the proper way so I am being charged $143.52. Please advise a course of action that I can take. I will cancel Directv and go with Dish if they do not drop the non-return fee.