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1 Message

Mon, Dec 21, 2015 11:59 PM

Gift card

I started my service about 2 weeks ago and was promised a 300 gift card where is it and can we move my autopay to the 25th



ACE - Sage


53.2K Messages

5 years ago

We're customers like you, so you'll need to call DirecTV at 1-800-DIRECTV about this.  It can take several weeks for the gift cards to arrive. 

ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Former Employee


1.6K Messages

5 years ago



You will need to call/chat and make sure that the gift card doesn't require redemption, if not it will arrive in 6 - 8 weeks and meanwhile they can change the auto bill pay date for you.

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