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Fri, Jul 12, 2019 2:00 AM

Genie scam

Got a call from AT&T offering an upgrade of genie 2 at no cost but needed 199.00 shipping cost. Also reduction in bill for 1 year. True or scam 

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shannon02

ACE - Expert

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20.9K Messages

a year ago

Scam.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Juniper

ACE - Expert

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23K Messages

a year ago


@JC1948 wrote:

Got a call from AT&T offering an upgrade of genie 2 at no cost but needed 199.00 shipping cost. Also reduction in bill for 1 year. True or scam 


Most likely scam from someone spoofing AT&T's number. For official upgrades, or to discuss any possible discounts, you call DirecTV 1-800-531-5000.

 

Also shipping cost is not $199. That would be the cost of a Genie or Genie-2 upgrade when you are not qualified for a free one. Even if you legitimately qualified for a free upgrade, I highly suggest you do NOT get the Genie-2 (HS17) because of a restrictive design plus still dealing with some post launch bugs.

 

If you were to post the model numbers of each box you have now, other experienced customers could give guidance on upgrades to make sure you get what is best for you. That way when you do call to upgrade, you don't end up with a sub-optimal order because of an overzealous agent. And would you be adding a TV or just seeing about options for what you already have?

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I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
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Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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