Every year, customer service continues to downgrade and get worse.
I was a customer for over 20 years with DirecTV. Always been a DirecTv fan until recently. I was installed wireless equipment (receivers, etc.) and it was the worst experience ever. The boxes would reboot every 15-20 minutes, all day, every day. I contacted DirecTV and they were willing to cancel my service and waive all fees due to my tenure and the issues I was having. They didn't attempt to retain me. Not one retention offer so I pushed forward with cancelling. They specifically said they would waive my fees (early cancellation, etc.) Now, I get a collection call that I owe them money. I contacted DirecTV on three occasions, escalated to Supervisor and Manager and still no resolution. If this does not get resolved, I will continue to escalate, continue to write reviews on my experience in every possible forum and begin to tell friends and family to cancel DirecTV. The worse. I can be reached at [email scrubbed]