Escalating a Complaint
I was told on March 19 by Brandy and customer service That my bill would be $130.62 per month for phone Internet and DIRECTV. My bill that my bill would be $130.62 plus tax per month for phone Internet and DirecTV. My bill has not been that yet. We also moved in May and on May 16 our service was installed at our house. I was told that I would not have to sign a new contract for 24 months. I call AT&T customer service today to discuss my bill not being what I was promised and I ask about my cancellation date, which was supposed to be September 21. I was told that when my installation was done on my new house that my contract was extended another 24 months. This is not what I was promised! Customer service said they could not escalate it any higher and that I would have to send a letter to AT&T headquarters in Dallas Texas. This is unacceptable! Is there anything else that I can do to get my contract back to September 21 as was promised by AT&T before the installation at our new house?