Discount promised, then rescinded
The $45 12-month discount I was offered April 6, 2019, by John in the loyalty department was rescinded in the Dec. 15 billing. Explanations from billing and loyalty departments Jan. 21 are unacceptable. If an employee promises a discount, why does another declare it invalid? This behavior reeks of dishonesty if not fraud. It places AT&T's trustworthiness and reliability in question. And ending the conversations with "You're the best part of AT&T is an insult. As a consumer I have other options, including the local provider of my Internet service.