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Mon, Sep 28, 2020 6:53 PM
I need to cancel my Directv account. I am Canadian and unable to travel to the U.S. because the border is closed due to Covid 19.
a month ago
ACE - Expert
The only way to cancel is to call DirecTV. Since DirecTV is a United States service only, it doesn't accept international calls.
Their new owner AT&T has international services. So if you call their international support number, that would serve as a workaround so you can get transferred to a DirecTV department.
Call +1.314.925.6925 (free from your AT&T wireless phone).
You have to call AT&T's international number to get transferred to DTV.
Check the model numbers of boxes on the account. Just in case you have to return any or be responsible for non-return fees (NRF).
We're here to help @Ladi17P, with getting you pointed and the right direction.
What you would need to do in this case is contact our international customer service team at 1.314.925.6925 or live chat that is available 24/7 at http://sm.att.com/8ab3903e. Please let us know if that helps.
Charles, AT&T Community Specialist
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