Skip to main content
AT&T Community Forums
Announcements
Learn how to Get the iPhone 12 Now!
L

New Member

 • 

1 Message

Mon, Sep 28, 2020 6:53 PM

Discontinue service

I need to cancel my Directv account. I am Canadian and unable to travel to the U.S. because the border is closed due to Covid 19.

Responses

Accepted Solution

Official Solution

Juniper

ACE - Expert

 • 

23.4K Messages

a month ago

The only way to cancel is to call DirecTV. Since DirecTV is a United States service only, it doesn't accept international calls.

 

Their new owner AT&T has international services. So if you call their international support number, that would serve as a workaround so you can get transferred to a DirecTV department.

 

https://www.att.com/help/international.html

Call +1.314.925.6925 (free from your AT&T wireless phone).

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
www.directv.com or www.att.com
Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
shannon02

ACE - Expert

 • 

21.1K Messages

a month ago

You have to call AT&T's international number to get transferred to DTV.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Juniper

ACE - Expert

 • 

23.4K Messages

a month ago

Check the model numbers of boxes on the account. Just in case you have to return any or be responsible for non-return fees (NRF).

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
www.directv.com or www.att.com
Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Brand User
ATTHelp

Community Support

 • 

137.2K Messages

a month ago

We're here to help @Ladi17P, with getting you pointed and the right direction.

 

What you would need to do in this case is contact our international customer service team at 1.314.925.6925 or live chat that is available 24/7 at http://sm.att.com/8ab3903e. Please let us know if that helps.

 

Charles, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Get started...

Ask a new question