DirecTV/AT&T merger a NIGHTMARE!!!
- This merger is an absolute nightmare!
First of all, am I PAYING for DirecTV HDNET or is it a FREE PREMIUM? If it's a charge, how much is it costing me monthly?
Secondly, combined billing is another nightmare! Neither company knows for what I'm
paying, which services I'm supposed to be credited for, and to whom I should be speaking!
What kind of Customer Service is that? I never had a problem with DirecTV until the merger - they were THE BEST!!! Now I remember why we left AT&T years ago when they so blatantly SCREWED UP our cellular service and billing to the point that we SWORE we'd NEVER go back to them!!! Now look what DirecTV did - gave us satellite AND AT&T. WHAT A GIFT!!!
Can anyone please help decipher what WAS an easy, readable bill prior to AT&T's entrance to a combined billing fiasco without prior training of their employees?
[edited for privacy – please do not post personal information]