I need for the CEO of DirecTV to r plain to me how the billing process works. I have been paying extra amounts on my past due balance to get it paid, but I never see I different in my bill and when I call for a extension I get many different stories. Some of the customer service representatives can give me the extension I need due to I'm on disability and only get paid once a month, and some day they can't extend it until the date I need. I can't get my past due balance paid if I keep having reconnection charges. Please tell me what to do, if you care about your long term customers!.