DirecTV service and subscrition
As a long time DirecTV customer, I recall that one pays for their subscription ahead of time. For instance when I receive my bill on the 11th or thereabouts and it needs to be paid by the 28th, when I pay it on the 28th, that payment is for the next month, not the one that just ended. Correct? The reason I ask is when my wife decided she wanted to "cut the cord" with them, I has just paid for the next month(I thought) and so when I asked to cancel it, they said I had till the 8th to run out the existing subscription. I let them know I had paid and would I get a refund of that payment? They said " as soon as we receive the leased equipment back they'll send your refund and you should have it within 7-10 business days. Well it's been months and during that time I have talked to 3 or 4 reps, the first three all saying essentially the same thing assuring me my refund would be here in now, "3-5" business days. No, not yet...so I called again. This time they're telling me something totally opposite of the other folks. That when I made my payment it was for the month that had just past. I am pretty sure they don't run on the promise you'll pay after you receive their service model. Somebody out there offer some wisdom please?