DirecTV Scam Promotion for Signing up with AT&T Wireless
Recently I was offered a promotion as a DirecTV customer that if I returned to AT&T wireless I would be given a $300 gift card and $100 bill credit per line. I was also told the activation fee would be waived. When I received my first bill none of this was reflected. I called AT&T to resolve and they made a big production about waiving the activation fee, but did credit my account.
As for the gift card and the bill credits, I have spend over 4 hours on the phone and spoke with 15 different people from AT&T Wireless Customer Service, DirectTV Customer Service, AT&T Rewards Center, AT&T Wireless Promotions and other random departments. All of these individuals say it is not their department that handles this and that they need to transfer me to someone else. Wireless claims it is a DirecTV promotion as it was on their site. DirecTV says it is an AT&T promotion as it involves credits for the ported cell numbers. The Rewards Center and the Wireless Promotions people seem to only know their programs and since I am not in their system they can't help.
I made the switch because they were offering me $500 in promotions, plus a BOGO for iPhone 8s. It is to late to just chuck the service and go back to the old provider. After looking online there are over 15,000 complaints about AT&T not honoring their promised promotions. I am wondering if I need to report this to the Ohio Attorney General's fraud department. Anyone have any success with doing something similar or were you able to get AT&T to honor the promotion they offered you when you signed up?
This is ridiculous and of course I did not take screen shots of the promotion. Didn't think I would need to as it was splashed all over the DirecTV screen from over a month.
Would just like AT&T and DirecTV to honor their promotion!