DirecTV NHL Center Ice not renewed and Directv retaliating and sabotaging sports channels games on
I have the premier package with a sports package added on that gives me each and every sports channel (All Fox Sports Channel, all NBC Sports, etc).
I have a sports package with my current package with DirecTV in which I have been able to watch hockey on these channels for the last 4 years even though I had NHL Center Ice the past 3 years. I decide not to renew NHL Center Ice this season since all the games were broadcasting on the sports channels anyways and saw it as a waste of money when I can watch with no extra cost per year. First week of NHL hockey season 2018 had no problems watching and recording hockey games (follow more than one team). After first week, all of a sudden these sports channels I PAY FOR show I no longer have these in my package BUT ONLY WHEN HOCKEY GAMES ARE ON. I can watch pregame show before hockey games start but then POOF the channel shows I no longer have this channel once the actual hockey game starts but then POOF the channel magically comes back once hockey game ends. This is not a blackout message at all because I have had those for NFL games and a few hockey games in the past and what message comes up on the screen which specifically states there is a blackout in my area. The message on my TV is a "CHANNEL NOT PURCHASED, PLEASE CALL DIRECTV TO ADD CHANNEL TO YOUR CURRENT PACKAGE".
I have/ called customer service 4 times and technical support 4 times since the issue begin 10/08/2018. I am told each and every time there is nothing wrong, that I do indeed have the channel and just need to reset my receiver but between me resetting and Directv resetting remotely this has been done 12 times in the past 8 days with ABSOLUTELY NO SUCCESS. The only thing I keep getting told by customer service and tech support is that if I want to watch hockey games than I will have to order NHL Center Ice. It does not matter which hockey game I click on I get the same message each and every time. No other resolution has been offered other than discounting a $13.99 sports package to $3.99 for 6 months or $3.99 for 12 months but only if I sign a contract locking me into another 2 year agreement with them as I currently have no contract with them and can cancel at any time. I have asked for the NHL Center Ice for free since I feel like I am being retaliated against for not subscribing to NHL Center Ice. They just repeat over and over if I just order NHL Center Ice then all my problems will be resolved. They have sent out technicians twice, replaced the dish and even replaced my receivers, but nothing has changed. Then they tried spewing crap about copyright laws (about recording games and viewing live games) or about blackouts (not the issue). However when I point out that I have 3 neighbors on my block with DIRECTV that have these exact same sport channels in their various packages they get the games just fine (none have every had NHL Center Ice). While most of these customer service people go silent immediately with no explanation attempted on why other people can watch on their TVs and I cannot, I either get told that I am lying about the other neighbors, told that maybe I just need to go watch the games at their house or get told that I just need to buy the NHL Center Ice package which will magically solve my problems. In fact, I have been called a liar repeatedly, that what I am telling them that is occurring is made up by me (even though technician viewed a video of the channel working just fine but once hockey game started the channel was unavailable) and to quit contacting them because there is nothing they can do for me since I refuse to fix the problem which is ordering NHL Center Ice at $159.99. Also their DVR is worthless and have had repeated issues for months with things like recorded shows magically disappearing, recorded shows not showing on lists, recorded shows coming back after deleted, having shows randomly deleted even though set to not delete until manually deleted. These issues with the DVR have apparently been an ongoing since the beginning of the year (2018) with Directv having no idea when they are going to fix it. Customers just get told repeatedly "we know about the problem, are working on it currently and should have a solution soon." Not one customer service rep will even give a timeline on when these issues are expected to be fixed. So yeah I do not have high hopes the DVR issue will ever be resolved. So I am done with DIRECTV, along with 10 other households (big family), and we will all loudly and proudly tell each and every person we know just how DIRECTV does not care about the customer, it is all about money and to go elsewhere for cable or satellite service. Never again DIRECTV, never again.