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Contributor

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1 Message

Mon, Sep 18, 2017 4:38 PM

directv login

login does continuous loop. cleared all browser caches. fill username, password, goes to hang in there page comes back to login page no error.

Responses

Contributor

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1 Message

3 years ago

I've been on the phone at least a 1/2 dozen times with them since I signed up for DirecTV 6 months ago. Everytime the agent acts like they've never heard of the problem and claim it must be me. Clear my cache, try a different browser, etc.  I get so frustrated I hang up. I refuse to merge my account (AT&T/DirecTV) but I think that's what they want you to do.

Brand User
ATTHelp

Community Support

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128.2K Messages

3 years ago

Hi there!

We are sorry for the trouble with your service. We will be glad to help. To assist further, we need to gather more information. If you could, please send us a Private message by clicking https://forums.att.com/t5/notes/composepage/note-to-user-id/60 that includes your account number and contact telephone number we would appreciate it.

Tammy, AT&T Community Specialist


Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

3 years ago

I have talked for hours most everyday to Directv support for 2 weeks and they cannot fix my problem. I log in and it goes back to the login screen. I'm paying to be able to stream to my computer or tablet but I cannot log in.

rdholland

Tutor

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10 Messages

3 years ago

I found ATT kept redirecting me after I logged in. I was sent to some generic page where all the DTV links were to sign me up. I called DTV support and the girl reset something in my account and I could log in. That lasted about two days then the redirection started again. Finally I used my att.net login and got to a page that had links to my internet and direct tv both on it. Today when I logged in from the DTV site using my (same) att.net, I got straight to the DirecTV site.

 

From my experiences, AT&T has really mucked this up. I've been with DTV for about 15 years and their support has always been top notch. AT&T support is terrible. Ever since signing up for gigabit internet, I have been fighting over the promised $79 bill that keeps coming in over $107. The deal gave me home phone for 9.99 since I have DTV. But each month the ATT billing page says "we didn't get your DTV charges in time but we will have them next month). I've spent hours chatting and on the phone over that. I even went to the ATT store where I said if I ran ATT I'd fire the top tier support management and put the guys in charge of DTV support in their place. I told the guy ATT support were idi0ts. He took offense, spent 30 minutes with ATT support and resolved my issue. He was quite smug about it. The next day I got mail from ATT saying my ticket to combine my internet and cell phone was completed. So I spent another 30 minutes on the phone with ATT support and got yet another promise the billing was all cleared up. I'll get one bill from now on. And of course, a few days ago my DTV bill hit my card and yesterday the cell phone bill hit (auto bill to my credit card).

 

High speed internet from my home reveals the new AT&T motto while I'm waiting and waiting: "Hold on, we're almost there!"

Brand User
ATTHelp

Community Support

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128.2K Messages

3 years ago

Hello @Exalscon,


I’m sorry to hear you haven’t been able to utilize the features you are paying for. I’d be more than willing to help you get this taken care of.


We have received your message and my reply will be in your Forum’s Inbox. This can be found in the upper right-hand corner of your screen.


We hope to hear from you soon, and hope you have a great rest of your day!


Jax, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

 • 

1 Message

2 years ago

This is directed to someone in management who will listen.

 

My name is Jeffrey Gravel. After 25 years of being a customer of Comcast (Now Exfinity) I decided to look for an alternative for my television service, my internet service and my land line phone service. My decision to change was motivated by the rate increases mainly, but also by the taxes and extra fees that were in excess of 30% of my actual bill. Comcast it seems would rather offer lesser expensive packages to new customers rather than to their loyal existing ones like me. In my quest for lesser expensive service my only other alternative was to go with CenturyLink for my internet service and my land line phone service. CenturyLink could not help me with my television service in my area so they sent me to Direct TV through AT&T.

When I originally signed up with Directv in September 2017 I thought that I was careful to read all of the fine print. I was told that my introductory bill amount would be the same for a period of one year.  I set up a date reminder on my computer to call Directv just short of one year later to negotiate a new contract. I called Directv in late August 2018 to negotiate a new contract to keep my bill amount the same as what I was previously paying. I was told by the representative that I spoke with at that time that there were no other offers available. Instead I was given a $100 credit to my account. I was told that I would need to again call back in one month to negotiate a new contract.

I felt as though I was again caught in web like I was with Comcast. I felt as though it would be necessary for me to spend countless hours waiting on the phone throughout the year attempting to keep my bill amount at an acceptable level. I thought about this long and hard. After much thought I made the decision to attach a digital antenna to my house and see what channels I can get for free. I was amazed at the result. Since I watch very little television in the first place and I usually only watch an occasional ball game or maybe the local news on the weekend this change was the best one for me. All of the equipment needed for me to install an antenna to my house (including the mast, the antenna, a rotator and a signal booster) has cost me less than two months of service through Directv. I will definitely share my antenna experience with a lot of people.

So in late September 2018 I called Directv to cancel my service. I also asked where I could bring my equipment back to. I was told by the representative at this time that if I cancelled my service now I would be charged for an early cancellation fee of $20 per month and a total of $240 because I was cancelling with one full year left on my contract. I was of course very upset with this news. You are binding me to a two year contract but I can’t get a two year lock on my bill amount? I think that anyone can see how people get so frustrated with utility companies when we are treated in this manner.

One good thing that came out of my experience with Directv is that of being able to bring my equipment to a FedEx office to return it. That I appreciated. I can also say that the service was usually good, with the exception of very hard rain. I was told up front about this short interruption that may happen.

My hope is that my experience will help you to see how we the end users feel about paying such high rates for so little in return. In my book it just doesn’t make good business sense.

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