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Tue, Sep 22, 2020 7:48 PM

Directv keeps sending me to collections and lying

I returned my equipment on April 10 2020. After at least a a dozen or 2 phone calls they finally agreed to pull my account back from collections and credit my account on July 17 2020. I provided photos of the return receipts I got from UPS. I was provided with confirmation numbers for both pieces of equipment.  I contacted the collection agency a few days and they confirmed the account had been pulled back. I had to resort to complaining on Twitter to get this "resolved".


Fast forward to today and to my surprise it has been sent to a completely different collections agency. Trying to speak to reps is completely useless. 


Any tips on what to do before I file an FCC complaint and dispute my credit report?


Brand User

Community Support


137.2K Messages

a month ago

Thanks for reaching out, @Emf1017.


To find a resolution, you'll have to speak with our collections department. They are the only ones who are trained to handle accounts that have been sent to collections. We understand that this matter has been tiresome, but they are the best people to help.


If you have any other questions or concerns, let us know.


Aminah, AT&T Community Specialist

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