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Sat, Jan 12, 2019 8:23 PM

Directv "experience" when attempting to reconnect service

Ive been with DTV for 13 years, every year the rates go up and every year I make the long frustrating call to argue the package price back down. DTV claimed they couldn't do anything for me this time so I cancelled, knowing full well an offer to come back would be extended. So we received a box in the mail to return our receivers, with the box came a letter with a Special offer for me $19.99 MO for 12 months with $200 gift card, just call the phone number provided at the bottom of the letter. Knowing the call to ATT/DTV would be lengthy and after painfully dealing with DTV on the phone for years I decided to use speaker phone and video the entire call. This is my experience and one I'll be putting on youtube. I called the required number on the letter 855-285-4096 on 1/11/19 and the adventure began. I gave my basic information, phone number, name, address and then a " how can I help you today". We then repeated this process 6 more times being transferred to different people in supposedly different departments who asked the same questions, none of which recognized the offer on the letter or could help me in any way. I was placed on hold 23 times, stayed on the phone for 1 hour 16 minutes 24 seconds before being transfered to the "RC1" department where an automated service said "we are currently closed, call back during normal business hours" and the call was disconnected. It's amazing how deplorable customer service is at ATT/DTV. If I had any doubts about cancelling before, this experience made it perfectly clear that they don't want my business and you are much better off staying away from this clown and pony show. 

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ATTHelp

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120.9K Messages

a year ago

Hello @Papaskins
To fully assist with this issue further, we will need to look over your account in more detail.

I am sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the Forums Inbox. Locate the PM from ATTCares and reply to my message with your specific account details.

I look forward to your response and the opportunity to help you!

Charles, AT&T Community Specialist

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