Directv Account reinstatement
I had my services temporarily suspended last year. I was paying around 100 dollars a month at that time. When my services were reinstated I was told that my package and my bill would be the same. I received my first bill and it was 400 dollars. I called and asked what was going on and was told that I was billed for two months. The supervisor told me that directv had made a mistake and that I would still be charged only 100 dollars a month going forward. He even gave me a credit to my account. I then received my next months bill and it was still 200 dollars. I called and asked again what the deal was. I was told that I lost a couple promos and my package price went up. I explained that I was never told that in the beginning and was told multiple times that my bill would stay at 100 dollars like it had before. They said there was nothing hey could do so I told them I wasn’t paying it. They cut my services off and I had pretty much given up. I then received an email from directv offering to pay 70% of my balance up to 250 dollars if I would pay the remaining. I thought that sounded like a great deal so I called to take advantage of that offer. When I spoke with a representative he said that he did see an offer on my account but he couldn’t see the amount. He said he would have a supervisor call me back. I waited two days and never received a phone call. I called back to ask why I wasn’t called back and that I wanted to take advantage of the deal and I was told that the deal had now expired even though I called to do the deal before it had expired. I have called at least 100 times and been on hold for hours and been hung up on multiple times and cussed at. They are now saying my account is in collections. No one has been able to provide any kind of solution to the problem. The only reason there is a problem is because of misinformation I was given on multiple occasions by directv. Any help would be greatly appreciated.