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1 Message

Mon, Dec 21, 2015 9:34 PM

Directtv and AT&T together is horrible

I have had nothing but problems with the billing of these services.  My bill is different every month and ranges from 125-155 a month.  When I call to get an explaination all they do is transfer me around between direct tv and AT&T.  Today I spent over 1/2 hour on the phone until finally someone told me the computer made a mistake and charged me the higher package price and now they will give me a credit on my next bill for what I will over pay.  Last time they gave me some extra channels for the hassle for 3 months, they failed to tell me that after the 3 months they were going to charge me for those channels so that was another billing problem.  I left my last carrier over 7 years ago to become a Direct TV customer and now its time to go back to the "Other" cable provider.  



ACE - Sage


53.2K Messages

5 years ago

Yeah, you'll find lots of posts here from folks with issues since they combined their DirecTV + AT&T accounts.  Pretty sad it's taking so long to iron things out. 

ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

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Former Employee


1.6K Messages

5 years ago

How long have you had the two combined? I know the first 1 - 2 billing cycles is the worst...after that SOME customers don't experience any further issues..the rest experience multiple similar to what you are explaining.

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