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I receive my bill and noticed how high it was. I called on Nov. 9 to make a payment and was able to get it resolved so I thought. I then started getting calls from At&f telling my bill was way overdue. When I called back, I asked for a manager that could help me 4 times. I was left on the phone for 29 min 45 sec!!!!! I was told they don’t have mangers there. When someone finally came to the phone, I asked if she was a manager. She said yes! I explained the issue and asked what could they do help me? She stated “ NOTHING “! I asked about specials or anything, she said NO!
My question is, when did Direct TV stop caring about people? I explained that I didn’t realize that the promotion had ended because they don’t give you a courtesy notice. This “manager” was RUDE about it!!!