Skip to main content
AT&T Community Forums
V

New Member

 • 

5 Messages

Sat, Oct 24, 2020 6:27 AM

Direct TV Remote

The volume on my Direct TV remote is stuck. It will neither decrease nor increase. 

Responses

Brand User
ATTHelp

Community Support

 • 

140.2K Messages

a month ago

Hey, @VanJames. We'd be glad to help get your remote working again!

 

If you haven't yet tried any troubleshooting for your remote, we have some things we'd like you to try:

  • Check out our article on Troubleshooting your DIRECTV Genie Remote

  • If you have a universal remote, select that in the remote control drop down menu

  • Try the troubleshooting steps starting from Fix volume, channel changing, and other remote issues, and keep going
  • If none of that helps, there's a link at the bottom of the article to order a replacement remote control

Give that a shot and let us know how it goes!

 

Ramses, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Get started...

Ask a new question