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5 Messages

Sat, Oct 24, 2020 6:27 AM

Direct TV Remote

The volume on my Direct TV remote is stuck. It will neither decrease nor increase. 


Brand User

Community Support


154.5K Messages

6 m ago

Hey, @VanJames. We'd be glad to help get your remote working again!


If you haven't yet tried any troubleshooting for your remote, we have some things we'd like you to try:

  • Check out our article on Troubleshooting your DIRECTV Genie Remote

  • If you have a universal remote, select that in the remote control drop down menu

  • Try the troubleshooting steps starting from Fix volume, channel changing, and other remote issues, and keep going
  • If none of that helps, there's a link at the bottom of the article to order a replacement remote control

Give that a shot and let us know how it goes!


Ramses, AT&T Community Specialist

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