Direct TV does not care about customer loyalty
I have been a Direct TV customer for over 5 years. I started on a two year contract and after that contract, I was able to negotiate a price with Direct TV that fit with my budget and the programming we desired. Every year after the initial two year contract ended, I would have to call and go to through the pain staking and time wasting process of trying to keep the price down for the line up we wanted to have. So my current promotion was to end around January 10, 2020. In early December 2019, I called Direct TV to see if I could sign up for a promotion for the upcoming January hill, because I knew it was going to sky rocket by $60 dollars and I wanted to be proactive with the price since I wanted to stay with Direct TV. The person I spoke to said there was no current promotions and to try back later in the month. So, that is what I did. I called right after Christmas to check on promotional prices and still there was nothing. That agent told me that because of my current promotions, they were unable to offer me any promotions until my current one expired.
So, I waited until around January 10th to call a third time now that my promotion had ended to see what I could work out with Direct TV. I kept being told that there was no promotion they could offer me at that time and that I would need to wait (AGAIN) to see if there were any promotions the following month. I had it!!! I asked to be sent to the cancellation department. Once there, I got an agent who had no trouble setting up my disconnect and than proceeded to tell me that if in the future I would like to come back to Direct TV that they could offer me some promotions for sign up. ARE YOU KIDDING ME? REALLY! Here I am disconnecting because of the astronomical prices and they have the audacity to them tell me that they could offer me something AFTER I disconnect. What the (Edited per community guidelines) ever happened to customer loyalty! I guess Direct TV is rolling in the money and no longer wish to keep current customers and it just relies on new customers that they (Edited per community guidelines) in with good promotions. Absolutely the worse business practice.
So, I currently have my shut off date scheduled for February 9th and I will stick with it. A Direct TV agent called me two days after my cancellation call and asked if I would be willing to stay with Direct TV…and what did they dangle in front of my face to try to lure me back….a $5 dollar discount. Are you freaking kidding me?!? What an insult. I will NEVER again go with Direct TV. The lack of loyal customer appreciation is appalling and Direct TV business model is a joke.