Customer Service decline since the AT&T merger

@blackshirtcj The entire post in all caps is yelling, not just a few words out of the post. He was just trying to emphasize those words. Bold font might have been better but still not yelling. 

I just want good customer service back. Since ATT bough DTV it's gotten horrible. I call,+min hold time, been trying for a hour to chat. ATT chat reps lie, do things withouth my authorization as well.

@blackshirtcj If you are so displeased with DIRECTV perhaps getting another cable provider that meets your needs is what you be looking for.  Not sure why some folks want to dictate how DIRECTV does its business.  They clearly decided not to sell RedZone a la carte this year. DIRECTV also knew they may loose a few customers because of this.  If DIRECTV is not fulfilling your entertainment needs, then perhaps is time to move on

That's the most coherent thing you've said @peds48. Consequently, I just called Directv to complian again and they finally gave me some valuable information! Since I only have one month left on my contract I only have to pay $20 to get out! If you guys would've told me that yesterday, I would've thanked you and been on my way. Adios amigos!

Had you ask we would have told you.

DIRECTV you have completed done a 180 with your customer support. I also have tried to sort out issues and have been delt promises such as retribution that have not materialized. When I called to inquire I am confronted with allegations that it was never the intent which in my eyes is the same as calling me liar. If your managers are all telling customers different things how does this help your business? How or why do you think customers are furious and irrate? I am not sure what Sat and Cable companies do not understand about this and why are they suprised customers cancel and unplug. I am the customer or have companies forgotten how the free market works? Come end of contract the customer will have the final say on the issue. If these little issues were handle in a professional manner then the tone would change. 

My red zone channel issue was resolved.  However, I must say it was a royal pain to deal with and continues to support the fact that AT&T is making Directv worse.  Big business is the single biggest problem our country has.  They make it hard on their employees and hard on their customers while a few at the top line their pockets.  Once this football season is over, I will be looking for other options to meet my needs.  I spend way too much on TV service for what little we get in return.  It's simple ROI and value that just don't add up.  It's sad that 15 years of loyal service will end this way.