CSR couldn't do math after I called to make changes to account.
I had called to do some account management after I checked to see if the action I took to remove the Sports Channel pack the previous month, was actually noted on the current bill, The answer was they deducted part of the months charge, but still left the Sports pack in place after I had called to remove it earlier in the month. My bill was over $150 just for TV options. They left the sprts pack fee in place at $8.99 a month (Boston area). I was told they can't break up the package to remove the Sprts pack, You know why? Because it's guaranteed income ( from all the "suckers" who put up the extra amount while their sports pack is in place, But when you call to remove the Sports pack ( because there really isn;t any live sports contests to watch, they can remove the Sports pkg., but not the $10 sprts fee). What kind of crap is that. Then looking closer at the bill, I see I'm paying $9 a month more for Direct TV Protection. Asking the CSR what that charge covers, I'm told that covers the $19.99 charge I would have if I needed to replace the receiver box or remote. That's coming off when I see I'm paying $120 a year. This a series of blatant ripoffs that customer service can't/won't undo. ,