My account contract was extended for 2 years by a mistake in entering my service move. I am a snowbird and move my equipment twice a year from Ohio to Florida and back again. I have done this numerous times over the years. On March 24 , 2020 it was entered by Direct TV as a new equipment and service agreement. When I called on September 20 th,2020 for another issue I was informed I had a contract thru March 2022 not a month to month. After over 4 hours on the phone with six people they all blamed another department and said they could not correct a contract mistake. I was very upset and said I might cancel. One said $120.00 another said $240.00 and their disclaimers say $10.00 a month for contract remainder which would be $180.00. It was identified by atleast 4 employees but none could get a person to fix it. Pretty sad for a large company.