For the latest on our response to Coronavirus (COVID-19), click here.
First, my interaction with Jose was horrible. His customer service etiquette sucked. He had me on the phone for 11 minutes, and was basically quiet during his call. He then proceeds to tell me I had a balance and could not transfer my service. Mind you this balance was created by my mom. AT&T did not notify me. They applied to my credit report. And the bill was satisfied. He still wouldn't help me. I ask for a manager. He place me on hold for another 12-15 minutes. He picks up, tells me he need to transfer because I'm in the wrong dept. He wouldn't give me his supervisor name and would not assist me. I end up calling back. Received this nice lady..however, AT&T tried to collect the write off amount on my settlement thru ERC (credit bureau). So I pay my bill which was a settlement THRU the credit bureau, and AT&T tries to collect the write off, although, I have a letter from ERC that show my account is satisfied. Now how crooked is that. They should not be allowed to do that. AT&T know that is flawed. They do their paying customers so wrong. The worst thing that could ever happen is to merge Direct TV and ATT. I told them to disconnect me. Because I refuse to allow them to play that shady business with me. And what make this worse, the nice lady knew I was right. I told her you cannot collect on the write off once I paid a settlement with the credit bureau. If that was the case then they never should have turned the account over to ERC. Their practice is so unacceptable. So, with all this being said, I will go somewhere else. There are too many options available now, to treat their loyal, payment customers the way they do.