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Charges after cancellation - AT&T DIRECTV scam
My 24-month Direct TV 24 month contract was completed February 5, 2019. I called and cancelled 5 times. The first time I cancelled was January 4, 2019, then again January 25, 2019. Then on February 9, 2019 - I made 3 calls totaling 59 minutes to attempt confirmation. Each time I called, I was told my account would be cancelled February 5 with no additional charges. Every time I called, the representative told me that the account was NOT closed. I am telling you this is a HUGE scam! Only the 5th time I called, I did receive an email confirmation. (After I was clearly upset and ready to call the Attorney General). Now, they want to charge me for the 4 days it took for the cancellation to be honored, $27.20. This week I receive a bill for $27.20 and a new LATE charge of $4.25. REALLY, are you kidding me? Now my bill is $31.45 bogus charges. I called today Direct TV, (800-531-500) 3/18/2019 @ 10:31 am EST, and spoke with a representative (Charles ID#CU754T) and he told me that I was indeed responsible for these charges, even though he could clearly see I made numerous call. I requested to speak to his manager and he just placed me on hold. Nice move.
Please help me with this scam. Below is proof that I called AT&T and Direct TV on those dates. See attached clips. Oh, of course. I cannot attached the .pdf files. Let me know how to send to you!