Charged for entire month
Customer for 23 years, always paid bill on time, was told I would need to lower my package to get a lower monthly bill some time back. I continued to be a customer, paying an expensive bill monthly with no movie channels. Finally I decided to switch to another company and had everything installed. I called DirecTV that day to cancel service and was told I should get a refund. It was the 15th of February, rep said the boxes were being shipped to me to mail back 4 genies and remotes. He first offered to lower my bill by a third of what I had been paying. I told him, I was under contract with a new provider. I received an email confirming they received their equipment. So I'm expecting a much lower bill since it was only for half a month. I was way off! My bill went up another $9! So I called and the lady on the phone finally understood what I was talking about and said the refund would be on the next bill, call back after the April 7th statement. I called today and talked to 2 reps, one of which is supposedly a supervisor. I'm getting nothing back! Essentially I paid for half a month's service that I didn't use! I actually told this supervisor that I knew 4 customers thinking about leaving, that had no effect whatsoever. This really irks me. I never complain or take to the internet or social media to complain about bad service but I will every opportunity I get from now on. I will never be a customer again and I will warn people to stay away from Directv..