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Wed, Aug 5, 2020 10:16 PM

Can't pay, can't chat

Why won't the system save my updated card info so I can pay?  It says it saves it, but then gives me a notice that there is something wrong with YOUR system.  I have tried this every day for 4 days!  It tells me I can chat and then I push the button and nothing happens.  I don't have time to sit on the phone.  If I can't pay, then I guess youll have to cancel me and lose me as a customer.




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Community Support


133.6K Messages

2 months ago

Thanks for reaching out to us, @hhudnell

! We know how important and time sensitive billing issues can be, so we encourage you to contact our voice or chat teams for expedited service. Once you select your product, just scroll down to the bottom and choose to chat live.

Please let us know if you have any other questions we can assist with!
Donovan, AT&T Community Specialist

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