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Contributor

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1 Message

Tue, Aug 13, 2019 3:36 AM

Can’t login to my Directv account online

For the last several weeks I’ve been unable to sign into my directv account on their website. It doesn’t matter if I’m trying to pay a bill, watch something online, or connect my account with other apps. When I login, it just continually takes me back to the login page.

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Brand User
ATTHelp

Administrator

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112.9K Messages

8 months ago

Hi There @StevoM,

 

Thank you so much for posting with us.  We can help.

 

You can try your login information at the MYAT&T site. That is the site that stores your log-in information. Try your log-in there. If not, you can try resetting your password and then try your log-in again.

 

Let us know if know if you run into any problems.

 

Matthew, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Teacher

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9 Messages

7 months ago

I have same issues ALL THE TIME. I have changed my password every time. It is an awful site and needs problem fixed. I should not have to do CHANGE MY PASSWORD multiple times every time I want to go into Directv account. I have linked accounts AT&T/Directv when you started this process and merged,

I have changed my password more times than i can remember to rest but this continues to happen! Frustrated why you people cannot fix this once and for all.

I want to just sign in on my computer to Direct TV NOT anything else just to see guide and playlist.

Go back to the drawing board at AT&T/ Directv you website developers and technical gurus -because you really need to fix this from happening once and for all.

If I could only get another company in my area I would and ditch Directv and ATT!!

BAD ONLINE DEVELOPERS, BAD APP TOO

BUFFERS ETC. 

CANNOT DOWNLOAD ON IPAD TO TAKE ON VACATION

FIX THE  THING ONCE AND FOR ALL.  DON'T BOTHER WITH YOUR SILLY SOLUTION RESPONSES ANYMORE, JUST GET SOME REAL SMART PEOPLE IN TO GET THIS UP AND RUNNING PROPERLY

 

And yes, I used Caps to express my sheer frustration. I am a customer for many years with Directv. Since AT&T came along-ALL PROBLEMS BEGAN WITH AT&T!

Contributor

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1 Message

7 months ago

I have the very same problem and share your frustration.  StevoM'S solution will absolutely not work.  It'S the same fix all tech support people give and it hasn't worked for the last several calls for the last calls I've made.  The my.ATT site will only show billing for my home ph/wireless account, never my directv/Internet account.  The "Change Password" fix only works once and sometimes twice but no more.  Furthermore, that also affects my "access ID" making it necessary to amend all my other AT&T passwords as well.  Much worse, when calling for support you reach a center in a foreign country whom cannot be understood and knows nothing at all.  He opens his or her playbook for that particular problem and it's another dead end and it's "reset the password" yet again!  Google this problem and find many more people suffering this same frustration.  Enough AT&T and Directv, please acknowledge and fix this mess.

 

Contributor

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1 Message

4 months ago

I want my old directv website back...the att web for direct tv did not provide anything at all

Contributor

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1 Message

4 months ago

I am having the same problem. I can not log into the direct TV. If someone has a solution besides resetting your password (because that does not work) please let me know. 

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