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Tutor

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2 Messages

Sat, Jun 16, 2018 2:03 PM

Can’t log into Directv account or apps

We have a combined ATT wireless and Directv plan.  We used to be able to log into my Directv account and use the “to go” apps but have not been able to do so for several months now.  We have called customer service several times and also visited our local ATT store and no one seems to know what the problem is. They say someone from online support will call us and so far we have yet to receive a call.  We have been patient but this is the last straw. We have been  ATT | Directv customers for 19 years but we are  leaving you next week as a result

Responses

Accepted Solution

Official Solution

Brand User
ATTCares

Administrator

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107.8K Messages

2 years ago

Hello @Mooncat24,


Thank you for responding back!  There is a chance the issue may be related to your login details.  Since the merge of AT&T and DIRECTV, all DIRECTV ID’s are going to be converted to AT&T Access ID’s.  Beginning in the fall of 2017, AT&T will begin announcing plans to move accounts from https://soc.https://soc.att.com/179kHx0/2MIHJVt to att.com.  The move includes converting the user's DIRECTV ID to an Access ID, as is, when possible. 


If you are a DIRECTV standalone customer, meaning you only have DIRECTV, please click here for more information.  If you have DIRECTV and AT&T with a combined bill, please see this site.  Please review this link for help with converting your ID as well as learning the details of the move.  By following these links, you will be able to reset the ID and password, but it will now be considered as an AT&T Access ID.


Please contact us back if needed.  Thanks!


Traci, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Accepted Solution

Official Solution

Community Support

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2.3K Messages

1 year ago

Hi @J_diesel,

 

You may need to move your account if you have not already. Our streaming article mentions both. If that does not help, chat with us to report it.

 

ChrisZ, AT&T Community Specialist

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Brand User
ATTCares

Administrator

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107.8K Messages

2 years ago

Hello Mooncat24,


Thank you for reaching out on the Community Forums. To best assist you with gaining access to your DIRECTV app I would like to share with you this Article on troubleshooting signing in to the app. I would also like to provide you with this thread on how to fix the app login issue with a combined account.


If you are still unable to access the DIRECTV app, please try our Troubleshoot & Resolve Tool. It will walk you through different scenarios and provide you with a resolution. For a more personalized experience Sign into your account and select the make/model of the device you are trying to stream from.


 I hope you find this information helpful and have a great week!


Traci, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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2 Messages

2 years ago

Says to log into account to get started ....can’t log into account

Tutor

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1 Message

2 years ago

AT&T—

Your responses on how to fix this problem are terrible.   We are not having a Troubleshooting problem.  Stop wasting our time with that. Do not send other articles to read.   

Fix the Directv/AT&T issues and give us layman simple 1 2 3 steps.  

It is clearly on your end.   

Our family members have taken turns calling MULTIPLE TIMES and reading the suggested articles & following the troubleshooting advise.  

Now it won’t allow me to send this. Ridiculous!!

HELP US.  NOT THROUGH EMAIL. CALL us!

tgreaves

Former Employee

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1.7K Messages

2 years ago

@Kkkkaty and @Mooncat24

 

Please just goto https://www.att.com/help/directv/my-account-move.html

 

Select the account type you have and just fix the issue. Once done it will work for you.

If this reply helped you please use Accept solution to mark it as an Accepted Solution.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020

Tutor

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3 Messages

2 years ago

It’s ridiculous. It’s an OBVIOUS problem and they HONESTLY do not care. I had combined services and after years ended up cancelling my service because they would not only not fix the issue be refuse to even acknowledge that it’s a problem. I was talked into returning to just the directv with the promise that I would be able to log in and imagine that. I STILL can’t long in and I’m force to call arts TERRIBLE billing customer service to pay my bill. They have to email me a copy while they are on the phone just so I can see my bill. I’m about to lever them yet again because they won’t fix this crap.  Kind of hard to log in when it says that it doesn’t recognize your account number.

Contributor

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1 Message

2 years ago

None of those links were helpful.  Sign in still can't get to direct tv.  Have 4 phones with ATT and have been using DirectTV for 8 years.  Looks like Netflix and T-mobile might get new clients.  My phones are non carrier specific so if I can't get this resolved.... 

Teacher

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8 Messages

1 year ago

This is what people mean when they say the country is going to h*ll in a hand basket. Would it be so hard to at least pretend to care. This issue has been ongoing for months and I can't even get anyone on the phone to acknowledge it's an issue. Every single "tech" I talk to acts like I am wasting his time and the arrogance is astounding. They actually KEEP telling me that it is an issue with every network app I subscribe to even though I am failing to authenticate to their system. They tell me that they have never heard of the problem before which has to be a bold faced LIE. What a joke. Worst "customer service" I have ever encountered...ever. Pathetic.

Contributor

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1 Message

1 year ago

Very frustrating. I have apps for all the different networks on my tablet and have always signed in with Directv login without issue. Now, every app says I’m entering the wrong ID/password. I kept ending up at an ATT page, which was confusing. I had no idea there was a merger and still can’t see why this needed to cause changed sign in IDs. It disregards account situations that might not be typical, ie my family has an at&t family phone plan with 3 phones and we all have different sign ins. In addition, I have an unrelated Directv account.   I followed link above to create a new ATT sign in ID for directv and was taken to my normal directv sign in page with no info apparent on how to create a new ID. I just want to watch shows via the network Apps on a tablet. I don’t need this aggravation. 

Contributor

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1 Message

1 year ago

Hello, have you found a solution for this? I am experiencing the same issue. It keeps telling me that I am entering in the wrong password/email address and I have reset my password multiple times. Everytime I go to activate an app so i can watch it on my other device it will not let me login. Please let me know if you find a solution. I would love to fix this issue. Thank you!

Teacher

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8 Messages

1 year ago

I have not found a solution for this.

 

Contributor

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1 Message

1 year ago

 Maybe it can be as simple as deleting the account and remaking a new one online. I been having the same issue. Been on the phone waiting for hours. No one can't delete an account nor tell me why I need att ID if I only have directv. Solve this issue please...

Teacher

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8 Messages

1 year ago

Still no solution or even an attempt to acknowledge that that is a problem. I am a Disk Technician by trade and I deal with AT&T for my job as well as my personal life. I can tell you that this is absolutely par for the course for them. There is an actual disdain for the customer on every level, customer service, technically, administratively, financially any way you cut it they are a horrible company obviously as seen by this current situation. I actually received a note asking if they could mark this as resolved just to give you an idea of where we stand with them.Unreal! AT&T BLOWS!!

Contributor

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1 Message

10 months ago

AT&T - You don't ***** get it.  Hundreds of us are going through this because you ***** the account move process.  We can't "move" our DirecTV account because you "moved" our login info to AT&T and it no longer works for DirecTV.  Therefore, when we try to log in as required by all of these step by step threads you're sending us, we hit a road block.  Someone, who's primary language is English, better get on this and start calling people to resolve.  If it's not fixed before GOT final season premieres I'm also done with you.

 

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