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Contributor

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3 Messages

Mon, Jan 21, 2019 5:49 PM

Can't get a credit returned

.I cancelled my direct tv on dec12 and returned my equipment within 3 days by Fedex. On jan 10 att used my autopay acct to withdraw $120 and a few days later a bill to  me with a $108.42 credit. The problem is they won't refund the money to my acct but will only send me a girt card within 6 WEEKS!! It took them maybe 15 seconds to withdraw the funds but 6 weeks to return them? Unacceptable. I called customer service twice and was told both time a supervisor would contact me by the end of the day. No one called back either time. If they do this to1000 customers that's $100,000 in their acct for 6 weeks! How can this be legal?

Responses

Brand User
ATTHelp

Community Support

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127.6K Messages

2 years ago

Hello @don_61760,

 

Thank you for reaching out on the forums, we're here to help! In order for us to further research your billing concerns we will need some account information. We will be sending you a private message to your forums inbox (envelope located at the top). Please locate the message from ATTCares and reply with the requested information. We look forward to the opportunity to assist you!

 

James C., AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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3 Messages

2 years ago

I got the message how do I reply?

litzdog911

ACE - Sage

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53.2K Messages

2 years ago


@don_61760 wrote:

I got the message how do I reply?


Log into the Forum and reply via your forum Private Message link. 

 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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3 Messages

2 years ago

No need att suks that's for sure. Glad to be done with them. Next step will be to contact local media

litzdog911

ACE - Sage

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53.2K Messages

2 years ago


@don_61760 wrote:

No need att suks that's for sure. Glad to be done with them. Next step will be to contact local media


Ummmm, OK.  Let us know how that works out for you.

 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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2 Messages

a month ago

Do these guys ever return a credit due????   Seems illegal if they don't.  I'm waiting on mine...

New Member

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2 Messages

a month ago

Do these guys ever return credits?   After reading the below I'm worried.  I have been waiting on mine.

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