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Tutor

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4 Messages

Fri, Jul 27, 2018 12:31 AM

Cannot login to my Directv Account any more.

I have been unable to get to my directv account management page for several weeks. I have been through support by phone and chat at least 21 times now. The last call was 3 hrs and I gave up after being in hold for 45 mins. The longest session was 5 hrs. I have been put on hold for hours, redirected 29 times, hung up on, lied too, disconnected, and ultimately, none of the 56 different people I have talked to had any clue what to do. I have been asked to reset my password 13 times now, I have been asked to change my ATT id, I have been sent instructions by email that did nothing. I even tried to reregister my Directv account number, but the one listed by ATT is not recognized by Directv. It sounds like my account needs to be resynced to ATT, but I’m not the expert. Apparently the expert doesn’t exist.

Responses

Brand User
ATTHelp

Community Support

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136.2K Messages

2 years ago

Hello @versajoe,

 

We understand your frustration and we're here to help! To fully assist with this issue further, we will need to look over your account in more detail.

I am sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the Forums Inbox. Locate the PM from ATTCares and reply to my message with your specific account details.

I look forward to your response and the opportunity to help you! 

James C., AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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3 Messages

2 years ago

Oh my, I have had this same issue for months. Being locked out of my online account is so frustrating but the inability to get answers on how to fix it it even worse.  

 

Tutor

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4 Messages

2 years ago

Sorry to hear you're having the same issue.  I am seriously considering sending a formal complaint to the New York State Department of Consumer affairs.  Given the amount of my personal resources and time devoted to this mess it seems warranted.  I truly cannot understand why somebody on the back end just can't get into the account and fix it.  I'd be embarrassed if I represented AT&T!

Tutor

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4 Messages

2 years ago

I am going on 5 Days now, 4 different AT&T Cares Reps and still no solution or even any progress getting this fixed.  Its absurd!!!

Contributor

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3 Messages

2 years ago

To be honest, I have just given up for awhile. I live in AZ and we spend the summers in the cool mountains so I am not at my primary residence now. I saw that you received a response from AT&T rep to message them. I was hoping I would get the same response to see if that person could be of any assistance. Seems to me that all they should have to do is reset the on line account from their end. I must be thinking in the “common sense” mode.

Tutor

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4 Messages

2 years ago

I've been dealing with this problem for months, and since July 26th on here through the forums.  I have dealt with at least 6 different AT&T Cares reps on here who have done nothing for me.  Its' truly been a travesty and you can clearly see this is all a result of a Company becoming too big.  The Company is so big nobody knows where to turn.  Well I have some good news.  I traveled to a AT&T store when I told my story to a young guy named Nick in the Poughkeepsie store.  He told me he's heard of similar issues people have had with their old Directv accounts. He gets on the phone, and once we got through the hold time, the problem was fixed in minutes.  Unbelievable.  I urge anybody having this issue to visit a local store, he had some special contact in the IT side of things.  It worked.    

Contributor

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3 Messages

2 years ago

Here is my solution to the Directv lock out on my account. I was browsing AT&T for info on internet service and was asked to register with AT&T. After doing so, I was able to access my Directv account and see all of my active service on the new AT&T account. It would have been very helpful if a Directv associate had told me to try this fix. I am hopeful this will eliminate my issues.
Dede

Contributor

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1 Message

2 years ago

I have the same issue. 

 

Ever since ATT merger kicked in for user, I am able to sign in into ATT and see my DirectTV services and account info but when trying to order something on demand, I cannot sign in using my old or my new account and thows me in this "endless loop" of account sign in(s).......

Tutor

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4 Messages

2 years ago

Same problem, for the last 2 years. Haven't been able to log in since they tried to combine my directv and internet on 1 bill

 

Maybe they'll try to do something when I stop paying my bill since I can't update my credit card on file 

Contributor

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1 Message

a year ago

I am gonna change to dish but I cannot get into my account to see what I owe . It's a cluster I have called 3 times now and hate the thought of wasting several hours once again.

New Member

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1 Message

2 months ago

Same here. I was able to fix it by using a different username for DirectTV. Worked for a while, but now I am again in an endless loop. SIgning in Direct TV is redirecting me automatically to AT&T. Can't pay bill online or order anything. Very frustrating. C'mon people  - need to fix this. Since you merge AT&T and Directv, this started to happen. You guys need a better web developer team.

Brand User
ATTHelp

Community Support

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136.2K Messages

2 months ago

Hey, @towerbuilder. We'd be glad to help you get into your DIRECTV account.

 

It sounds like your account might not be synced up. You can try Resetting your Password to re-sync your account.

 

Let us know if this helps!

 

Ramses, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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1 Message

21 days ago

I’ve been having this same issue ever since the merger. I’ve retrieved user IDs, reset passwords and none of it is ever recognized by the Directv app. The AT&T app offers me no information on my Directv services. We’ve been a Directv customer for 20+ years and this issue is seriously making me consider dropping our service completely. 

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