cancellation due to move
We cancelled AT&T home phone, At&T internet and DirectTV because we sold our house in June 2020. Our new home has a different service provider, which we are are charged for through an HOA fee. DirectTV REFUSES to accept our cancellation, even though AT&T has cancelled both the home phone and internet, as per our request. DirectTV continues to send us a bill for $167.00 each month, since we cancelled in June. We have made numerous phone calls, taking up much of our free time. In August we were told that the situation was handled and that we were owed approximately $20. Today we finally got an envelope from DirectTV, but not with our refund, a new bill for $167.00! After yet another phone call, we were told that the last promise of a refund was denied and that we are still being billed. We've sent back equipment. We've cancelled the account, but we keep getting billed. We have superior credit and we are afraid that DirectTV will forever bill us and/or we will go into collections and have our credit destroyed. They have no email address to write to. Tomorrow a letter is going in the US mail, as we were directed by the customer service representative we spoke to today. Help, we no longer need service at a house that we no longer own or live in. Please DirectTV let us go and stop charging us. At&T, your parent company, has made the break, you can too! Please.