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New Member

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1 Message

Fri, Oct 23, 2020 8:07 PM

Canceled my subscription

I called back at the end of August with service issues and was pushed around for a hour and a half with no answer or service. Called back the next day and didnt get anywhere again. Set up an appt for a tech to come out and they cancelled. So i got fed up with the (Edited per community guidelines) and asked for my service to be stopped and was told as of September 1 2020 i will no longer have service. Now i have a bill sent to me for no service i don't think so. 

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Constructive

Employee

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15.8K Messages

a month ago

if your anywhere in the billing cycle you pay for the full month they dont prorate the final month even  if only 1 day into the cycle your on the hook for the full month

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Juniper

ACE - Expert

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23.9K Messages

a month ago

There has been a shortage of techs because of Covid. So they are struggling to keep up with appointments like other companies.

As for the bill, check the service dates. DirecTV does not prorate final bills, so no matter what day within the month you called, you pay for the entire service month. If the bill is for the service month that started after you called, and not for any final one-time charges to clear the account (ECF, NRF, PPVs, etc.) then you must call DirecTV to resolve. This is a public forum of other customers so we cannot do that for you

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