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Contributor

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5 Messages

Fri, Aug 7, 2020 5:25 PM

Cancel subscription

I need to cancel my Directv subscription. I have called several times and was stuck on hold and the call dropped. Our trees have grown and blocked our line of sight and we haven't had reception for 2 months and just got pixelated pictures the previous 2 months. The closest line of sight is at least 1000' away through our woods. We live in a forested area and the installer should have been able to forsee this issue prior to installing. Please mail me my final bill and instructions on where to return my equipment.

 

Brett Gleason

Responses

Constructive

Employee

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14K Messages

2 months ago

you need to keep calling this is a customer populated forum not directv your overgrown trees are not the fault of directv and the tech installed what would work at the time

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While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
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shannon02

ACE - Expert

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20.9K Messages

2 months ago

The only way to cancel DTV is to call, the open call centers are understaffed with the same or higher call volume causing excessive wait times and system overloads.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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5 Messages

2 months ago

Constructive,

 

Granted the tech installed the dish with what worked at the time, however I have installed Directv dishes myself and we were instructed to make customers aware that there could be (Edited per community guidelines)ible issues soon. Ours was install this past October so something should have been said as it was obviously right on the edge of line of sight. I would have lost my job if I had installed the dish with that small of a window. Doesn't even give me a chance of completing my contract.

(edited)

Constructive

Employee

 • 

14K Messages

2 months ago

If you were an installer then you know what the future held. 

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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5 Messages

2 months ago

No, I didn't have the inclinometer to check the line of sight plus this is a completely different area than where I installed dishes and the parameters would be different as well and I didn't have those either. Had I had all of that then I wouldn't have even bothered. But when I am told by the installer that my line of sight was definitely not a problem then I have a problem when I only get a few months of service before I start getting pixelation and then no service.

teetertotter

ACE - Teacher

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372 Messages

2 months ago

I am under the impression if you call this number 800-531-5000 and say "CANCEL." you will be routed to the proper dept.  Good luck.

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Brand User
ATTHelp

Community Support

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133.9K Messages

2 months ago

We're here to help @Bgleason62, with getting your service cancelled.

 

With this being related to a cancellation you would have to call in to get help with that at 800-288-2020. Sorry for the inconvenience this may have cause you. Please let us know if that helps at all.

 

Charles, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Juniper

ACE - Expert

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22.9K Messages

2 months ago

@Bgleason62 

 

Only way to cancel is to call, as this is a public forum of other customers. Like other companies they require a live agent to discuss the situation and see what they can do to retain your business. Not really anything they can do for a tree issue other than offer a dish locate attempt, but per their job they have to make an offer.

 

When you call and get the voice system say "cancel" and that should route you directly. Be prepared for long hold times per short staffing from Covid. Just make sure you call the DirecTV side.

 

https://support.directv.com/contact

Customer Service

800.531.5000 | Pay Bill Order Movies Refresh Your Receivers
General support daily, 8 a.m. – 12 a.m. ET

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I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
www.directv.com or www.att.com
Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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