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1 Message

Sun, Sep 27, 2020 6:42 PM

Billing past due

I received on September 22 2020 in my email the attached letter.  Which stated that if i paid the outstanding balance it would be reduced by 50% and all reconnect fees would be credited from my account.

Luz of technical support is the person that told me this is a fraudulent letter which really bothers me because how would someone get my account information and know that i had fallen behind on my bill.
Then Luz gave me the email address of [email scrubbed] to send a copy of this email and i received back a email stating i should get my email addresses correct.
I also am alittle upset because i paid the bill of 155.35 expecting to be credited for half being 77.67 which would cover almost all of Octobers bill which would really have helped me out.
I had contacted Direct tv on September 17 2020 and was going to discontinue service all together because it was getting to expensive and i was given by the tech that day a promotional offer of 60.0 less if i would stay with your company.  Which i agreed to.
Bottom line to all of this, is, that I should still receive 50% reduction a credit in the amount of 77.67 towards my bill which i paid in full on 9/23/2020 please.
 
Attached you will find the screen shots of the email that i received from att stating that i could get a 50% redction in my bill.  Fraud or not i did no wrong so i should still receive the benefit that was promoted by said letter.
 
Thank you for your consideration in this matter and your speedy response to my inquiry.

Penni L.  (Edited as per community guidelines)
(Edited as per community guidelines). Cell
(Edited as per community guidelines)

Responses

Constructive

Employee

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14.6K Messages

23 days ago

@Juniper  🤦 you won’t get that promotion because it’s a scam email. And directv never had that offer. So if I made up my own official looking letter with 50% off and sent it out to my friends do you think charter should honor it?  That’s just plain silly to expect. You may have done nothing wrong but neither did directv. 

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While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Constructive

Employee

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14.6K Messages

23 days ago

And FYI that is how they get your information by posting information on a public website for the entire world to see 

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Juniper

ACE - Expert

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23.2K Messages

23 days ago

@PenniG 

 

So a crook pretends to be DirecTV making you an offer. You say DirecTV should honor what a criminal said? Really?

 

Get real. No company is going to honor what some random crook offered you. To expect otherwise is a complete fantasy.

 

You paid a bill you owed and will not get adjustment on it. If you want to cancel your service or make any legitimate changes, then call DirecTV. You call them, not the other way around. This is how the real world works.

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Moderator

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176 Messages

23 days ago

Hello @PenniG,

Please be mindful about sharing your personal details like, Phone number, email id, IMEI number, account number, last name, Credit/Debit card number, order number, Driver licence details, address. This is a public forum and your privacy is very important to us. As per AT&T Community Forum's guidelines http://sm.att.com/b9b8aa02 your personal details will be scrubbed. Have a great day!

Regards,
AT&T Moderator

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