Billing issues, customer service
I have had direct TV for years and have always had auto draft to pay the bill. Yesterday I received an email that my account had been cancelled due to non payment. I called and your rep told me that the bank had return two payment attempts at the end of July. I called my bank who advised that they had not and that the account had been drafted each month as usual. I called your customer servie and all they could say was I had to pay a past due amount. First of all, I have already paid in full. Secondly, why was I not notified if Direct TV thought there was a problem before receiving the only email I got, which indicated the account had been closed (out of the blue) Now apparently, my only recourse is to write a formal dispute and wait. Any others suggestions to get this cleared up?