To all employees of AT&T regarding DIRECTV service and credit. Please forward to someone that can help with requests.
Account #: (Edited to remove personal information)
Account charged in March for MLB package 30.50
Telephoned and asked for credit (of course no MLB, why did you bill?) I was assured a credit would be made.
Account charged in April for MLB package 30.50, and no credit of previous months error/poor judgement
Telephoned again, was assured a credit would be issued plus another $65.00 just for being a good customer. (Fourteen year customer)
No credits on account
Telephoned May 4and canceled service, received email of $65.00 credit.
May received confirmation of cancelation and this is part of message.
You can always pay your current outstanding balance online when you sign in to your account. If you have a credit balance, you'll receive a refund check within 6 weeks.
May 9 received billing statement with 65.00 credit balance. I wonder where my MLB credit went?
Telephoned, I was frustrated and asked for copy of billing statements for several years, was told just the last couple would be mailed. Did not receive one via mail or email. Would also receive a 65.00 mastercard, a check or credit to my credit card would not be issued.
May 10 received billing statement with 65.00 credit balance.
May 30 received billing statement with 65.00 credit balance.
June 30 received billing statement with 0 balance. I wonder where my 65.00 went and it has been eight weeks. Still frustrated however did not telephone.
July 3 Eureka! Master card arrived, opened to see how much it will cost me, $3.00 to use and by the way it had a card balance of 61.00. Along with waiting since March (Remember the first $30.50) it was short $4.00. Come on, how much is the guy being paid to figure how your company can get another 4.00 from me?
I have two requests.
1. I was informed of 126.00 of credits, I have received 61.00, I would like 65.00 check or credit to my discover account or another mastercard that will cost me 3.00 to use.
2. An apology with explanation of why I must work so hard to receive credit for services not rendered.
What I will continue to do:
Continue contacting employees, AT&T’s budget minded non customer service corporation will end up spending more than 65.00 and 4.00 in time and material due to this frustrated past 14 year customer.
It is time I start billing for my time spent. Each week my request is not answered or fulfilled; I will request more.
After this letter, I went to website wirecard.com/activate as instructed on mastercard, WOW before I can use MY money I must agree to advertising and marketing terms.