I am responding to a denied payment which you received on my bill for acct. *****. This was an auto bill on my debit card. My computer was hacked over the weekend and I had to cancel all my debit cards and credit cards and request new ones. I am sending a check in to cover this payment.
As long as you have my check and all the info that is needed, can I request that you take an auto bill out of my checking acct for the next payment and any future payments, on the same date as has previously been billed.
[edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
@Prescottvalley, we're all customers like you with no access to anyone's billing/account info. You need to call/chat directly with DirecTV.
____________________________________ ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2020 Achiever* *I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Responses
Caudillovaleria
Contributor
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2 Messages
4 years ago
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peds48
Expert
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36.2K Messages
4 years ago
For billing questions You need to call DIRECTV at 1-800-531-5000 or you may want to reach out @ATTDIRECTVCare
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Prescottvalley
Contributor
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1 Message
4 years ago
I am responding to a denied payment which you received on my bill for acct. *****. This was an auto bill on my debit card. My computer was hacked over the weekend and I had to cancel all my debit cards and credit cards and request new ones. I am sending a check in to cover this payment.
As long as you have my check and all the info that is needed, can I request that you take an auto bill out of my checking acct for the next payment and any future payments, on the same date as has previously been billed.
[edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
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litzdog911
ACE - Sage
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53.5K Messages
4 years ago
@Prescottvalley, we're all customers like you with no access to anyone's billing/account info. You need to call/chat directly with DirecTV.
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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