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Fri, Jan 17, 2020 12:53 AM

Bill from EOS CCA

I keep getting letters from EOS CCA saying I owe money to DirecTV. I haven’t used DirecTV for several years and would like to chat with someone from AT&T but don’t have an account. Need to know if this is legit or scam.



ACE - Expert


18.8K Messages

3 months ago

Call DirecTV's official customer support number. When you get the voice system say "cancel" so that a retention/cancelation specialist (usually a more experienced agent) can check the old account info. If it has gone to a collection agency, they can verify which one and what the number is to call to discuss settling the balance.

This is a public customer to customer forum, not official support, so we cannot look into the old account for you.

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I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020. or
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